Tachofi logoTachofiRestore / Refresh / Redline

Terms of Service

Last updated: 5 June 2026

These Terms govern your use of the Tachofi website and our repair, restoration and refurbishment services. The Service is provided by OzSec Pty Ltd (ACN 679 706 542) trading as Tachofi(“we”, “us”, “our”). By submitting an enquiry, accepting a quote, sending us a unit or paying an invoice, you (“you”, the “Customer”) agree to these Terms.

1. Quotes

  • Quotes are estimates based on the information you supply. Final pricing may change once we physically inspect the unit and identify the actual fault, additional damage or missing parts.
  • Quotes are valid for 30 days unless stated otherwise.
  • All prices are in Australian dollars and include 10% GST unless expressly stated as ex-GST.

2. Acceptance and payment

  • Work commences only after you accept the quote and pay the invoice in full (or any deposit we require).
  • Payments are processed by Stripe. By paying you agree to Stripe’s terms in addition to ours.
  • We may revise an invoice if scope changes; revised invoices supersede prior ones and the prior invoice is voided.
  • Overdue balances accrue interest at 10% p.a. (simple) from the due date and you indemnify us for reasonable recovery costs (including collection agency and legal fees).

3. Shipping and risk

  • You are responsible for packing your unit securely and for the cost and risk of shipping it to us. We recommend insured, tracked freight.
  • Risk in the unit remains with you while in transit to us and again while in transit back to you, unless we have agreed in writing to carry that risk.
  • Return shipping is by the method stated on your invoice. If you require an upgrade, additional fees apply.

4. Repair work

  • We exercise reasonable care and skill consistent with industry practice for the relevant make and model.
  • Some units are decades old; we cannot guarantee the availability of obsolete parts or that every fault is economically repairable. If a unit is beyond economic repair we will tell you and refund any unused labour component.
  • You warrant that you own the unit (or are authorised by the owner to send it) and that it is not stolen, encumbered or the subject of an insurance claim you have not disclosed to us.
  • Odometer / kilometre figures: we will only set, transfer or program an odometer reading to match the verified original mileage of the vehicle. We will not certify or assist with anything intended to mislead a buyer, insurer or authority. You indemnify us against any claim arising from inaccurate information you supply about original mileage.

5. Warranty

  • We warrant our workmanship for the period stated on your invoice (typically 12 months) against defects in the work we performed.
  • The warranty does not cover: pre-existing faults outside the scope of work; damage from incorrect installation, water ingress, accident, modification, electrical surge, or third-party tampering; consumable items; or wear and tear.
  • Warranty claims must be made in writing to support@tachofi.com.au with photos, video and a description of the issue. We may require the unit returned at your cost for assessment; if the claim is valid we will refund the return freight.
  • Our liability under warranty is, at our option, limited to re-performing the work or refunding the amount you paid for the affected work.

6. Unclaimed goods

If you fail to pay an invoice or fail to respond to delivery / collection requests for more than 90 days after we notify you that work is complete, we may, after giving you 14 days’ written notice, treat the unit as abandoned and dispose of, recycle or on-sell it under the Uncollected Goods provisions of applicable State law and apply any proceeds to the outstanding amount.

7. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Where we are permitted to limit liability for breach of a non-major consumer guarantee, our liability is limited (at our option) to re-supplying the services or paying the cost of having them re-supplied.

8. Limitation of liability

  • To the maximum extent permitted by law, we are not liable for any indirect, consequential, incidental, special or punitive loss, including loss of profit, revenue, business opportunity, vehicle downtime, hire-car costs, towing, or loss of data.
  • Our aggregate liability for any claim arising out of or in connection with the Service is capped at the amount you actually paid us for the specific job giving rise to the claim.
  • We are not liable for delays or failures caused by events beyond our reasonable control (force majeure), including supplier outages, freight delays, natural disasters, pandemics or government action.

9. Intellectual property

All content on the Tachofi website (text, images, logos, code, dial-face artwork and product photography) is owned by us or our licensors and is protected by copyright. You may not copy, reproduce or use it commercially without our written consent.

10. Acceptable use

You must not use the Service to send unlawful, infringing, fraudulent or misleading content; attempt to compromise its security; or scrape, resell or automate access without permission.

11. Privacy

We handle personal information in accordance with our Privacy Policy.

12. Changes

We may amend these Terms at any time by posting the updated version at this URL. The version in force when you accept a quote governs that job.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

14. Contact

OzSec Pty Ltd (ACN 679 706 542) trading as Tachofi — support@tachofi.com.au.